They told us they want:
- Their advisers to work with them, not against them
- Staff who understand their business, not a junior team that need to be educated by client staff
- A fair fee reflective of the scope of work
- No cost overruns. Many felt overruns were a way of increasing profit, not paying for "extra" work
- Direct access to decision makers. Last minutes surprises are a common frustration
- Someone to talk to without "being on the clock"